Return Policy

Cancellation policy

In order to ensure the confidence and satisfaction of our customers and to provide a distinctive experience in online shopping through the Anteka store, we would like to note that no product is shipped from us to any customer except after ensuring its high quality and packaging well before shipping it, and even testing it if its nature allows it, This is to ensure, under strict control, that the product is free from manufacturing defects

In the event of any manufacturing defect, Alnourain Markets Online store customers are entitled to replace / return the product that contains a manufacturing defect, without shipping charges, if it conforms to the conditions, within only 3 days from the date of receiving the order. It is also not possible to replace / return any products that were damaged or damaged after receiving them.

Terms of exchange and return:-
- The presence of a manufacturer defect or damaged product.

Attach the original invoice.

The product must be in its original condition, unopened and unused.

- Provides all accessories and accessories of the original product.

The customer has the right to choose after the Alnourain Store team receives the product and ensures that it complies with the conditions:

 Replacing the damaged product with a new one of the same category and the same value.

- Add the value of the product as a balance in your account at the store.

You can apply for exchange / return through your account on the site or fill out the return products form so that we can serve you. Wishing you a pleasant shopping experience!!

 The customer has the right to check the product and conform to the conditions